Frequently Asked Questions

Our Mission:  Our passion is to provide a better quality of life through better vision -- locally and globally.  A portion of all profits are donated to people who can neither afford nor obtain quality eye care.

Purpose/Cause/Passion: Providing the absolute best quality of care to every patient by creating low-cost, pay what you can afford optometric clinics in the United States and Jamaica.

 

 

Q- Where is my package? 

A- We are sorry to hear that your package has not arrived yet, there must have been a problem at the warehouse or with the post office.

- For Amazon orders, please use the link below and contact Amazon support - they are responsible for warehousing and shipping our products. They will be able to track it down and help you.

http://www.amazon.com/gp/help/customer

- For orders placed on eyelovethesun.com, please contact us at happy@eyelovethesun.com

 

Q- My Product Is Defective or Not Working.

A- You may write in saying that the product they received is not working or is defective. Depending on the level of access that you are granted from the seller, you can initiate the refunds and send out the replacements on the seller’s behalf.

Let us know at happy@eyelovethesun.com

• Order Number
• Address to ship replacement

 

Q- Lost Shipment.

A- We actually do not do the shipping for our products.  Amazon does all the shipping, so unfortunately we cannot help you out with this.   

Your best course of action is to contact them directly through this link.

 

Q- Can you ship outside USA?

A- Yes. Eye Love products are shipping in several countries. Please select the country of your choice in the checkout.

 

Eye Mask for Dry Eyes by Eye Love

 

Q- My eyelids are extremely dry and cracking but don't believe it's blepharitis. Would this mask solve this problem?

 A- The best advice you can get is from your eye doctor who can diagnose your problem and prescribe a treatment.

 

Q- Can this be heated in UV light oven?

A- This mask has not been tested in any other heater aside from a microwave, so we would advise you to use that method. The mask content pouch is easily removed from the outer silk covering and should be heated on high for 15-20 seconds.

 

Q- Does the mask just have flax seeds or other ingredients inside of it?

A- The mask is filled with flaxseeds and lavender. While it is mostly flaxseed, there is a hint of lavender!

 

Q- Is there a scent to flaxseed?

A- Flaxseed has a very mild nutty scent, but you should not notice it! Try and enjoy it :)

 

Q- Is the strap adjustable?

A- The straps are definitely adjustable. you just tie them around the back of your head to keep the mask in place.

 

I hope this helps, if you have questions or concern, please email happy@eyelovethesun.com

 

EYE LOVE :)